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COVID-19

As our country and state continue to make decisions around COVID-19, Next Generation Technologies (NGT) realizes anyone could be impacted by this national health issue and the actions being taken. Our primary concern is the health and safety of our communities, customers and team members. Rest assured NGT has implemented procedures to avoid any service disruptions for our customers. We will continue to monitor the progress, but please know we are paying close attention.

 

We will be reaching out to you to ensure we are following your policies and will most likely be limiting onsite to for urgent matters only. NGT will be moving additional staff members to help desk to ensure you have a way to get support.

 

With many employees that already work from home, NGT will continue encouraging this so we can provide as much uninterrupted support as possible. We are here to help you do what you need to do. If you would like help setting up infrastructure to work remotely, please reach out. We have a lot of experience with this in a secure manner.

During any large-scale incidents, fraud and identify theft are often one of the missed warnings. The bad guys are working hard at exploiting our fears and trying to trick us. PLEASE be careful!

 

How do I get help?
Please feel free to reach out to NGT by going to www.ngthelp.com to call, email or chat with our help desk staff!

 

Thank you for being a customer of NGT. We are here for you!

Let us be your IT Department

How We Can Help
Chat

Online Chat

NGT’s help desk is available 7am-5pm Monday through Friday to help you with your IT questions.

Click below to start an online chat session!

Ticket

Submit a Ticket

Remote

Remote Access

NGT is able to see what you see on your screen with remote access software.  Help us see what you see!

Phone

Call Help Desk

NGT’s help desk is available 7am-5pm Monday through Friday to help with your IT questions.
Call us today to help with your IT needs!

641.562.2226 or 641.592.2700

Emergency Support

If you have an after-hours emergency that cannot wait until the next business day, please call 641.562.2226 or 641.592.2700

  • Listen to the the voice prompt.
  • When asked, press 9.

Your voicemail will be relayed to an on-call technician who will respond to you as soon as possible to begin working the problem.

(Note: Priority 1/Emergency support is conducted on an emergency basis and will be billed at a higher rate.)

Portal

Client Portal

As a current NGT client, you can log in to view, edit or submit a ticket.

https://cw.ngtnet.net/support