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Let us be your IT Department

How We Can Help
TEXT

NEW!! Submit a Ticket via Text

We’re excited to announce a new support option!

Submit a ticket via text message (even with photos)
to communicate with NGT through text messaging.

To get started text your name, company and issue to

641.217.6100

Standard message and data rates may apply

Chat

Online Chat

NGT’s help desk is available 7am-5pm Monday through Friday to help you with your IT questions.

Click below to start an online chat session!

Ticket

Submit a Ticket

NGT’s help desk is available 7am-5pm Monday through Friday to help you with your IT questions.

Submit the form below to start a ticket!

Remote

Remote Access

NGT is able to see what you see on your screen with remote access software.  Help us see what you see!

Phone

Call Help Desk

NGT’s help desk is available 7am-5pm Monday through Friday to help with your IT questions.
Call us today to help with your IT needs!

641.562.2226 or 641.592.2700

Emergency Support

If you have an after-hours emergency that cannot wait until the next business day, please call 641.562.2226 or 641.592.2700

  • Listen to the the voice prompt.
  • When asked, press 9.

Your voicemail will be relayed to an on-call technician who will respond to you as soon as possible to begin working the problem.

(Note: Priority 1/Emergency support is conducted on an emergency basis and will be billed at a higher rate.)

Portal

Client Portal

As a current NGT client, you can log in to view, edit or submit a ticket.

https://cw.ngtnet.net/support